Your Data. Your Control. Our Commitment.
We built keraton4 around your trust. This privacy policy explains exactly how we collect, use and protect your personal information — from account signup through every DANA, OVO...
What We Collect and Why
When you open your keraton4 account, we collect your name, email, phone number and identity verification details as required by Indonesian law. Payment information — your DANA, OVO, GoPay or QRIS identifier — is encrypted and never stored on our servers after each transaction completes. We also log your gameplay activity, session timestamps and device information to detect fraud, prevent account abuse
and improve your lobby experience. We do not sell your data to third parties. Your information stays with us, protected under strict access controls.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How We Earn Your Trust
Encryption Standard
All data in transit uses TLS 1.3 encryption. Payment details are tokenized and never stored in plaintext on our infrastructure.
Regular Audits
We conduct quarterly security audits and penetration testing to identify and close vulnerabilities before they affect your account.
Compliance Framework
keraton4 operates under Indonesian data protection standards and international privacy best practices for gaming platforms.
Minimal Data Retention
We keep your personal data only as long as needed for account management, legal compliance and fraud prevention — then securely delete it.
Third-Party Transparency
Any vendor we share data with — payment processors, identity verifiers — signs strict confidentiality agreements and undergoes security vetting.
Incident Response
If a breach occurs, we notify affected users within 24 hours and provide guidance on account protection steps and next actions.
Privacy Across Our Platform
| Live Casino Tables | Your session data and betting history are logged for account reconciliation and fraud detection, never shared with other players or external parties. |
|---|---|
| Slot Lobbies | Spin history and game preferences are stored to personalize your lobby view. This data remains private to your account only. |
| Sportsbook Markets | Bet slips and market activity are encrypted and tied to your account. We do not track or sell your betting patterns to third-party analysts. |
| Payment Processing | DANA, OVO, GoPay and QRIS transactions are processed through PCI-DSS compliant gateways. Your wallet credentials never touch our servers. |
| Account Verification | Identity documents are verified once during signup, then securely archived. We do not re-scan or re-verify unless you request account changes. |
| Device & Location | We log your device type and approximate location to detect unauthorized access attempts and protect your account from fraud. |
| Communication Preferences | You control how we contact you — email, SMS or in-app notifications. Opt out of marketing anytime in your account settings. |
Privacy Protections Built In
Two-Factor Authentication
Enable 2FA on your keraton4 account to add a second verification layer. Even if your password is compromised, your account stays locked.
Session Timeout
Your account automatically logs out after 30 minutes of inactivity. This prevents unauthorized access if you step away from your device.
Password Reset Flow
Forgot your password? We send a secure reset link to your registered email. No one else can access your account without this link.
Login Alerts
We notify you via email whenever your account is accessed from a new device or location. Report suspicious logins immediately.
Data Deletion Request
Request permanent deletion of your account and all associated data. We remove everything within 30 days, except records required by law.
Privacy Policy Updates
We notify you of any material changes to this policy via email at least 30 days before they take effect. Your consent is always required.